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Prudential Financial, Inc

Associate Manager, Contact Center

Prudential Financial, Inc - Portland, ME

 Prudential is a company of smart, ambitious professionals working together across a multitude of disciplines. Together, we are building a better financial future for our customers and our communities around the globe.At Prudential, we understand that a company is only as good as its people. This simple fact is central to all that we do. The Associate Manager, Customer Service is responsible for the day-to-day operations of a team of representatives. In this exciting role, you will: Plan, direct, supervise and evaluates workflow Organize the workflow of associates to provide the most effective and efficient service in accordance with established policies and procedures and to achieve the volume expected to meet operational requirements Ensure the volume of work produced meets product/service standards and exceeds quality standards Develop short/long-term customer service objectives and continuously monitors procedures Recognize and recommend operational improvement Be responsible for the day-to-day application of organizational policies and procedures  The Associate Manager, Customer Service has full supervisory responsibility including hiring, performance management, coaching and development. Typically serves as first line supervisor for a staff of 15 employees, with full supervisory responsibility including hiringand performance management. We are looking for individuals in both Scottsdale, AZ as well as Portland, ME. This role will require the Associate Manager to have flexibility in hours as 2nd shift may be required.  Some travel may be required. Supervisory and/or coaching experience.  Excellent written and verbal communication skills.  Must be able to take initiative.   Positive and team player attitude is a must. Flexibility. Bachelor's degree preferred.Strong partnering skills.  Strong problem solving and issues resolution skills.  Strong organization skills and the ability to manage multiple priorities while working under tight time constraints.  Working effectively with various sites; strong interpersonal skills, and flexibility in hours.Some travel may be required.QualificationsPrudential is a multinational financial services leader with operations in the United States, Asia, Europe, and Latin America. Leveraging its heritage of life insurance and asset management expertise, Prudential is focused on helping individual and institutional customers grow and protect their wealth. The company's well-known Rock symbol is an icon of strength, stability, expertise and innovation that has stood the test of time. Prudential's businesses offer a variety of products and services, including life insurance, annuities, retirement-related services, mutual funds, asset management, and real estate services. We recognize that our strength and success are directly linked to the quality and skills of our diverse associates. We are proud to be a place where talented people who want to make a difference can grow as professionals, leaders, and as individuals. Visit to learn more about our values, our history and our brand. Prudential is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status, or any other characteristic protected by law. Note that this posting is intended for individual applicants. Search firms or agencies should email Staffing at for more information about doing business with Prudential.

8 days 15 hours ago

Prudential Financial, Inc


Associate Manager, Contact Center Prudential Financial, Inc - Portland, ME, United States


Location: Portland, ME

Company Profile:
For more than 135 years, Prudential Financial, Inc., has helped individual and institutional customers grow and protect their wealth. Today, we are one of the world's largest financial services institutions with operations in the United States, Asia, Europe, and Latin America. We also have one of the most recognized and trusted brand symbols: The Rock ®, an icon of strength, stability, expertise, and innovation. We strive to create long-term value for our stakeholders through strong business fundamentals, consistent with our mission guided by our vision and directed by our company's core values. We are committed to keeping our promises and to doing business the right way.