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American Airlines

Associate Engineer, IT Infrastructure

American Airlines - Tulsa, OK

Associate Engineer, IT Infrastructure

American Airlines



Job #660688518

Location: Tulsa Triad II Bldg (TUL-TRAD)

Additional Locations: None

Requisition ID: 18071


Join us for a career with endless possibilities.

Looking for a job where a passion for innovation, a culture of teamwork, and opportunities for growth are valued and rewarded? You’ve come to the right place.

You don’t have to be an airline aficionado to join American Airlines. It takes more than cool planes to keep us ahead of the curve, and thanks to our team of behind the scenes professionals, we do just that. As the largest airline in the world, American Airlines is in the business of serving the global travel needs of our customers. At the core of the Company is our commitment to each customer and each employee. We are dedicated to developing and delivering what our customers value and are willing to pay for. Customer-centric planning, innovative marketing, and an exceptional customer experience are supported by a cadre of talented people.

What does it take to join us? We’re glad you asked! We expect exceptional skills in your discipline and a dedication to being the best as we relentlessly pursue our goal of being not just the largest airline in the world, but also the best airline in the world.

Fortunately, we’re building on almost a century of innovation and firsts in our industry – and we plan to continue that tradition of excellence.

About The Job

As a Remote Desktop Management (RDM) team member, provide remote support for install or break/fix AA desktop computer issues, resolve escalated customer application issues, build new computer services and network print queues, and identify trends or issues impacting AA internal desktop customers.

Specifically, you’ll do the following:

Work with small team sharing information and providing assistance with all tasks

Answer calls received from technicians to resolve issues with QII software, computer builds, printer configuration or server queues

Monitor and work incoming break/fix tickets or computer back end services build requests

Monitor and work incoming Slack chats from Helpdesk for assistance with advanced SCCM software issues

Multitask phone and off phone duties

Consult other support teams as needed for assistance and ensure completion of issue

Remote into computers to resolve issues, gather data or reimage

Identify, escalate and provide detailed documentation for widespread customer issues

Join critical outage or support calls if needed


Required Qualifications

2 years college in computer related field or commensurate work experience

Ability to work shifts in 24/7/365 support environment

Ability to work rotational on call nights, weekends and holidays

Logically diagnose and resolve complex Windows or software application errors

Experience working in servers or secure systems requiring careful attention to detail

Excellent customer service skills working with all levels of experienced users

Strong written and oral communication skills

Ability to multitask customer calls, online chat support, and other tasks

Self-motivated and able to work independently and as a team member

Preferred Qualifications

3 years working in AA QII software support environment

Knowledge of Microsoft operating systems and Office applications

Knowledge of Microsoft SCCM 2012, Active Directory, Sharepoint

Understanding of 32/64 bit hardware including desktops, laptops, and tablets

Understanding of AA airport equipment including printers, gate readers and kiosks

Knowledge of Cherwell, SPE2, DCS, Sabre, and airport operational applications

Additional Locations: None

Requisition ID: 18071

Discrimination and all unlawful harassment (including sexual harassment) in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status. We support and obey laws that prohibit discrimination everywhere we do business. American Airlines, Inc fully considers all qualified applicants including those with a criminal history.

Updated 05/08/2018

12 days

American Airlines


Associate Engineer, IT Infrastructure American Airlines - Tulsa, OK, United States


Location: Tulsa, OK

Company Profile:
At the company's annual meeting in May 1982, stockholders approved a plan of reorganization under which a new holding company, AMR Corporation, was formed and became the parent company of American Airlines. The reorganization took effect on Oct. 1, 1982. The formation of AMR had no effect on day-to-day operations of American, but it did – and still does – provide the company with access to sources of financing that otherwise might not be available. The holding company structure also allows the company to take advantage of appropriate new opportunities. The name "AMR" was taken from the airline's three-letter New York Stock Exchange trading symbol. It simply stands for "American."