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Amgen, Inc.

Associate Customer Service Intercontinental

Amgen, Inc. - Breda, IA

Career CategorySupply ChainJob DescriptionAmgen is a values-based organization with a powerful sense of shared purpose toward our mission: to serve patients. We provide the capabilities, resources, and rewards of a global enterprise, while maintaining the entrepreneurialism and pioneering spirit that marked our early days as a biotechnology innovator. We encourage our team members to have fulfilling and meaningful careers through challenging assignments, career development, and valuable opportunities such as this:Associate Customer Service Intercontinental As a Associate Customer Service Intercontinental you will be a key player in ensuring timely supply of orders to the customers of the ABR-Intercontinental (TMEA) Region.You are responsible to ensure every patient every time and act as the spider in the web that connects Demand and Supply in an environment where the exception is the rule.You willEnsure distribution of pharmaceutical product to customers in the Middle East, Africa and Turkey region.Provide excellent customer and product service; ensures customers are satisfiedBe processing sales orders on a daily basisHandle export- and import documentationBe monitoring shipments and pro-actively respond on potential issuesHandle and resolve customer complaintsHandle and resolve service and transport issuesMinimum RequirementsDegree in Economics, Business Administration or related areaMinimum 2 to 3 years of related experience in customer service or salesAbility to multi task and work within diverse, international group of peopleAffinity with computer workAdvanced communication skillsCustomer focusedFluency in English, both in oral and written communicationEnsure qualityPreferred RequirementsFluency in multiple languagesKnowledge and experience in Customer Service departmentComputer skills and ERP experienceExperience with issue handling in a logistic environmentProblem solving skillsAbility to set prioritiesA Fortune 150 company operating in nearly 100 countries around the world, we invest in highly skilled, dedicated and collaborative individuals who are ready to contribute to our mission in meaningful ways and make a difference in the lives of our patients.That’s why, as a member of the Amgen team, we provide you with valuable opportunities to broaden your experience and maximize your potential. We ensure our staff are equipped to excel today and tomorrow by leveraging state-of-the-art technologies and modern working environments, encouraging open dialogue and professional debate, and collaborating with world-class talent and institutions around the globe. We believe in rewarding those who do rewarding work and are committed to providing careers that can help turn the tide of serious, life-interrupting illnesses.Please note:An online assessment is part of the recruitment process.For this position we only consider candidates who live in the Netherlands or on a commuting distance from our Breda office, no relocation fee is offered for the position.HJEU2017Join UsIf you're seeking a career where you can truly make a difference in the lives of others, a career where you can work at the absolute forefront of biotechnology with the top minds in the field, you'll find it at Amgen.Amgen, a biotechnology pioneer, discovers, develops and delivers innovative human therapeutics. Our medicines have helped millions of patients in the fight against cancer, kidney disease, rheumatoid arthritis and other serious illnesses.As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other but compete intensely to win. Together, we live the Amgen values as we continue advancing science to serve patients...Amgen is committed to unlocking the potential of biology for patients suffering from serious illnesses by discovering, developing, manufacturing and delivering innovative human therapeutics. This approach begins by using tools like advanced human genetics to unravel the complexities of disease and understand the fundamentals of human biology.Amgen focuses on areas of high unmet medical need and leverages its biologics manufacturing expertise to strive for solutions that improve health outcomes and dramatically improve people's lives. A biotechnology pioneer since 1980, Amgen has grown to be one of the world's leading independent biotechnology companies, has reached millions of patients around the world and is developing a pipeline of medicines with breakaway potential.For more information, visit and follow us on 2 Days AgoFull timeR-46812

9 days 3 hours ago

Amgen, Inc.


Associate Customer Service Intercontinental Amgen, Inc. - Breda, IA, United States


Location: Breda, IA

Company Profile:
Amgen discovers, develops, manufactures, and delivers innovative human therapeutics. A leader in biotechnology since 1980, Amgen was one of the first companies to realize the new science’s promise by bringing safe, effective medicines from lab, to manufacturing plant, to patient. Amgen therapeutics have changed the practice of medicine, helping millions of people around the world in the fight against cancer, kidney disease, rheumatoid arthritis, bone disease, and other serious illnesses.