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Bio-Rad Laboratories, Inc.

Associate Business Systems Analyst (IT Collaboration Support Analyst)

Bio-Rad Laboratories, Inc. - Hercules, CA

What you'll be doing:Gather requirements from the business regarding new initiatives using Google’s G-Suite applications. Provide technical guidance and assist with implementation and application of G-Suite products to deliver highly functional solutions that enhance user efficiency. Provide daily operational support for Google related requests using our ServiceNow case management tool.Focus on transitioning business processes from legacy (Lotus Notes) to G-Suite products or other new applications with minimal transition impact.Utilize “user first” thinking to understand the user’s needs, workflows, collaboration needs, and their readiness to transition from Microsoft Office Suite to the Google G-Suite while challenging them to speed this adoption.Work with Facilities departments globally to help design and document standard meeting room functionality to maximize new audio and video conferencing technology.Conduct technical analysis, design, and testing with emerging collaboration solutions. Partner with other global IT Infrastructure teams to insure solutions follow Global IT standards and comply with Information Security directives.Work collaboratively with vendor partners to understand product roadmaps and rollout plans, new features, and help align those to our own emerging business needs and delivery roadmaps.Document procedures, work instructions, and user guides for the Service Management Organization to assist users with related incidents and service requests. Understand Global IT’s commitment to service–oriented support and our prime objective to deliver continual service improvements.Draft communications to inform regional IT Support groups as well as the global user community of upcoming changes and\/or enhancements that will impact our collaborative services. What you need for this role:AA or BS in Computer Science, Computer Information Systems, Engineering, or Related Business Function.5 years working with IT systems in a large IT organization responsible for providing IT services and process improvement.3 years assisting internal business teams with collaboration using Google G-Suite Products in an enterprise setting (>1000 employees).3 years providing operational support for an IT application, service, or specific hardware using the web-based ServiceNow case management tool.2 years using Google API and website development using Google sites.2 years providing user support for audio and video conferencing services and related equipment as well as cloud-based video services (Polycom Codec, CiscoWebEx, Blue Jeans, Zoom, Skype for Business).2 years in a Global organization.2 years providing technical training to internal business users.2 years writing technical procedure documents and communications for users to follow.Deep level of understanding of all Google G-Suite products (Google Docs, Sheets, etc.)Ability to seek and obtain relevant information needed by the business for decision making.Proven strong analytical and technical ability to troubleshoot software and hardware issues.Exceptional written communication skills with experience in delivering enterprise-wide communication.Strong presentation skills; ability to deliver technical demonstrations and training; comfort in running meetings and interacting with audiences of varied sizes and seniority.Technical acumen to quickly learn and master new technologies.Demonstrated ability to accomplish goals.Ability to work on assignments independently and in a team setting.Must be self-driven, self-managed, highly motivated and have a strong drive for results.What’s in it for you:Competitive pay and great benefits including medical, dental, vision, 401k and more.Opportunities for growth and training.Stability of a profitable 60 year old company.Great work environment.About Bio-Rad:Bio-Rad is a global leader providing a broad array of clinical diagnostics and life science research products. With a team of more than 7,800 employees and a global network of operations serving our customers, we help people live longer, healthier lives.Bio-Rad was founded over six decades ago and has continued to provide the healthcare industry with innovative and useful products that help life science researchers accelerate the discovery process and medical diagnostic labs obtain faster, better results.EEO\/AA

6 days 17 hours ago

Bio-Rad Laboratories, Inc.


Associate Business Systems Analyst (IT Collaboration Support Analyst) Bio-Rad Laboratories, Inc. - Hercules, CA, United States


Location: Hercules, CA

Company Profile:
Bio-Rad Laboratories (NYSE: BIO and BIOb) continues to play a leading role in the advancement of scientific discovery by offering a broad range of innovative tools and services to the life science research and clinical diagnostics markets. Founded in 1952, Bio-Rad has a global team of more than 7,300 employees and serves more than 100,000 research and industry customers worldwide through the company's global network of operations. Throughout its existence, Bio-Rad has built strong customer relationships that advance scientific research and development efforts and support the introduction of new technology used in the growing fields of genomics, proteomics, drug discovery, food safety, medical diagnostics, and more.