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First Data Corporation

Assoc Contact Center Tech Specialist\/Customer Service

First Data Corporation - Omaha, NE

Description Why chose First Data? First Data is a global leader in commerce-enabling technology solutions, serving more than six million business locations and 4,000 financial institutions in 118 countries around the world. Our 23,000 owner-associates are dedicated to helping companies, from start-ups to the worlds largest corporations, conduct commerce every day by securing and processing more than 2,300 transactions per second and $1.9 trillion per year. First Data is committed to staying at the forefront of our industry, and we are innovating a wide range of next-generation commerce technology solutions to help our clients better detect fraud, gain insights into consumer spending patterns and build customer loyalty. There are many exciting opportunities for talented individuals who would like to join our team and play a meaningful role in helping us shape the future of global commerce.Looking to start or continue your career? Come join the First Data team!  We have a variety of Technical Support positions available.  If you are looking:For somewhere that you can take pride in servicing your customerTo belong to a large organization with great local presence and the feeling of ˜family' For opportunities to earn more than just your base salary through various incentive and recognition programsFor support in advancing and growing your career ¦ then look no further!  Apply today. Our Technical Customer Service incumbents typically: Respond to inbound calls related to application, IT hardware and software products (may include POS terminals) or related inquiries Diagnoses and resolves problems using documented procedures and checklists  Thoroughly and efficiently gather customer information, access and fulfill customer needs, educate the customer where applicable to prevent the need for future contacts and document interactions through contact trackingContinuously evaluate and identify opportunities to drive process improvements that positively impact the customer's experienceAre afforded multiple cross-training opportunities to ensure we stay fluent with the ever changing needs of the business Skills and Experience Required:Highly developed sense of integrity and commitment to customer  satisfactionDemonstrated passion for excellence with respect to treating and caring for customersAbility to communicate clearly and professionally, both verbally and in writingAbility to handle complaints and unpleasant customersHas a pleasant, patient and friendly attitudeStrong detail orientation and communication\/listening skillsWillingness to work a flexible schedule and overtime when neededPossess a strong work ethic and team player mentalityMedium to high proficiency with Microsoft Outlook, Excel and Internet Explorer Knowledge of technical support issues related to Internet connectivity and troubleshooting experience1 years in a service oriented capacity Preferred:Experience in a Technical Support role or similar high-volume service centerFamiliarity with performance requirements Voice of the Customer, Quality, Schedule Adherence, etc.Some experience with multiline telephones and online noting systems Associate's Degree or higher in Information Technology or related fieldClick the link below to take a glance at a day in the life of the call center at First Data:http:\/\/players.brightcove.net\/940277645001\/default_default\/index.html?videoId=4878061052001First Data is an Affirmative Action Equal Opportunity Employer(Minorities\/Females\/Vets\/Disabled\/LGBT) 

2 days 11 hours ago

First Data Corporation

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Assoc Contact Center Tech Specialist\/Customer Service First Data Corporation - Omaha, NE, United States

   

Location: Omaha, NE

Company Profile:
At First Data, we look for every opportunity to help customers leverage more value from each transaction—developing new solutions to make them simpler, faster, safer and more rewarding. We’ve entered the age of Universal Commerce, where the lines between in-store, eCommerce and mobile commerce are blurring. First Data is focused on delivering the integrated buying experience today’s consumers demand—anywhere, any time and on any device.