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Assistant Program Manager

Little City Foundation

Assistant Program Manager


United States

Assistant Program Manager

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Job Details



Job Location

Main Campus - Palatine - Palatine, IL

Position Type

Full Time

Education Level

BA Human Svc |2yrs exp| QIDP eligible

Salary Range


Travel Percentage


Job Shift

Adults Schedule Group

Job Category

Nonprofit - Social Services


Key Words: Adult Residential Services, QIDP, QMRP, DSP Manager, Case Management experience, Mental Health Professional, Residential Manager, DSP certified a plus


Under the direction of the Lead Program Manager of Adult Residential Services, the Assistant Program Manager assumes primary responsibility for the day-to-day operations of their assigned residential programs. This position is responsible for promoting a positive and optimistic environment that is responsive to the needs of the individuals served, promoting active engagement, and reflecting the mission of the organization. The Assistant Program Manager assists in supervising and provides leadership to the direct care staff (DSP) in each of the assigned residential programs and ensures the consistency of service delivery within each residential program per all applicable State and Federal standards.


The list of essential duties and responsibilities, as outlined herein, is intended to be representative of the task to be performed. The omission of an essential function does not preclude management from assigning duties not listed herein is such duties are a logical assignment to the position.

Ensure delivery and/or coordination of all Residential services are in compliance with DHS Rule 115 & 116, CARF standards, Home and Community Based (HCBS) waiver standards, agency mission, agency policy & procedure, program guidelines and best practice.

Assists in supervision of the direct care staff (DSPs) in their region under the guidance of the Lead Program Manager, completes performance appraisals and initiates disciplinary action when necessary.

Orients and trains new hires in the delivery of services per LCFs policy and completes the OJT Training Checklist for each new hire.

Under direction from the Lead Program Manager chairs the IDT meeting annually and more often as necessary. The IDT must be convened every 6 months for residents who have a mental illness diagnosis.

Conducts annual assessments of each individual using standardized assessment tools including the ICAP and others required by LCFs policies and procedures.

Assists the Lead Program Manager in reviewing and revising when necessary the Individual Support Plan through the development of new goals and objectives reflective of the individuals current needs.

Conducts staff training in program implementation in all goal areas.

Advocates for promotes, and protects the rights of all individuals.

Works cooperatively with all LifePath staff to ensure that programs/services offered to enhance the quality of life of individuals receiving services.

Works with the Lead Program Manager of Adult Residential Services to ensure programming and coverage is coordinated across their respective residential programs.

Monitors and reviews the work of the direct care staff (DSPs), providing training and guidance as needed.

Reviews Unusual Incident Reports and other documentation relating behavioral and health status of each individual and any trends, which would require further evaluation and possible corrective action.

Participates in the development and implementation of quality assurance measures to ensure best practices.

Keeps abreast of applicable laws, rules/regulations, and policies and procedures promulgated through code agencies responsible for surveillance and regulatory oversight of Little City Foundations residential services, including DPH, DHS, HCBS, CARF, and any other entity to which the adult residential programs maintain accountability.

Provides 24 hour emergency coverage as needed.

Stay abreast of best practices in the field, including the Home and Community Based (HCBS) Waiver 1915 and Person Centered Planning.

Maintains a working knowledge of the Union Contract and operates within the contractual agreement.

Assures that the services provided by the agency function in a professional and ethical manner, and that such services operate in compliance with licensing regulations and applicable laws.

Collects and reviews data sheets needed for the completion of monthly Q-notes.

Maintains certification as a QIDP.

Responds to medical and/or behavioral crisis situations immediately and provides support to staff as needed. Completes and provides written follow-up on Unusual Incident Reports as necessary.

Manages the payroll for all assigned employees assuring that hours are accurately recorded, staff are assigned to the correct costs centers, overtime is monitored and changes in the position of the staff are forwarded on a timely basis.

Maintains annual American Heart Association certification in First Aid and CPR.

Successfully completes Little City Foundation required training, re-training, and any additional training as required by Little City Foundation policies and practices, or as assigned by his or her immediate supervisor.

Other duties as assigned by supervisor.


A Bachelors degree in a Human Services, or a related field is preferred, as well as a minimum of two (2) years of management experience in the provision of services for a person with developmental disabilities. Qualified Intellectual Disabilities Professional (QIDP) eligible or certified preferred. Must be able to demonstrate the ability to manage multiple priorities. Effective communication skills, both written and oral. Proficient in the use of computers, software applications, and working knowledge of Microsoft Office. DSP Certified. Valid Illinois drivers license with good driving record.


While performing the duties of this job, the employee is subject to sitting, walking, and standing for prolonged periods; frequently grasps, lifts, holds, or feels objects; occasionally stoops, kneels, crouches, or crawls. The employee frequently is required to use manual and finger dexterity and eye-hand coordination when working with persons served and handling office, medical, or household equipment. The employee is subject to assist and lifts up to 30 pounds with varying amounts of assistance on a reoccurring basis. The employee is required to have corrected vision and hearing within normal range and the ability to operate a motor vehicle. Must have the ability to perform CPR and CPI. Generally, no occupational exposure to blood, body fluids, communicable diseases or other potentially infectious substances, but may require performing unplanned Category III tasks (Category II). Typical office environment. The physical demands described here are representative of those that must be met by an employee to perform successfully the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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23 days 8 hours ago

Little City Foundation


Assistant Program Manager Little City Foundation - , , United States


Company Profile:
Created from the dream of a group of committed parents, Little City Foundation opened its doors more than 50 years ago to provide help, hope, dignity and love for children with disabilities. It was a vision that would develop into a revolutionary new environment and concept in services for these children who “experts” often said should be institutionalized.