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Cabela's Inc

Asset Protection Fraud Prevention Specialist

Cabela's Inc - Sidney, NE

Become a part of the World's Foremost Outfitter team! At Cabela's we passionately serve people who enjoy the outdoor lifestyle by delivering innovation, quality and value in our products and service. Live...Dream... Work the Adventure! Cabela\u00e2\u0080\u0099s has openings for Full-time and Part-time Asset Protection Fraud Specialists at our office in Sidney, NE.Position Overview:The Fraud Prevention Specialist II is responsible for supporting all direct to consumer order platforms.  They are tasked with reviewing \u00e2\u0080\u009chigh risk\u00e2\u0080\u009d orders and utilizing fraud mitigation tools to determine the risk of each order.  This includes prevention of credit fraud, account take-overs, triangulation and re-shipping schemes.  They are tasked with the review, decision and potential customer contacts during this process.  This role is vital to ensuring a legendary customer experience. This role interacts with all Fraud Team specialist, Cabela\u00e2\u0080\u0099s Investigators, and the Central Monitoring Center.  Essential Job Functions:\u00e2\u0080\u00a2 Support multi-channel customer correspondence by responding to incoming customer inquiries and resolving customer issues regarding fraud screening, account review, and chargeback support. Utilizes multiple computer systems to effectively research and resolve issues. These systems include Accertify, Cabela\u00e2\u0080\u0099s internal databases, fraud mitigation tools and 3rd party reporting to assess risk and decision order.\u00e2\u0080\u00a2 Prioritize and effectively manage cases and work lists by applying knowledgebase solutions to communicate necessary information to internal and external contacts, to capture the voice of the customer and meet service level goals and department metrics by utilizing available resources. Interact positively with internal and external contacts to obtain and deliver information necessary to provide a legendary customer experience.  Assists customers by working with external contacts to resolve customer financial inquiries, such as unauthorized charges.\u00e2\u0080\u00a2 Identify trends involving multiple orders and\/or customer accounts during the manual review process. Resolution will result in improved fraud prevention measures.\u00e2\u0080\u00a2 Interacts positively with internal and external contacts to obtain and deliver information necessary to provide a legendary customer experience. Has strong decision-making skills, is self-motivated, maintains composure when faced with challenges, highly organized, prioritizes work and capable of multi- tasking.Requirements\u00e2\u0080\u00a2 High School Diploma or Equivalent\u00e2\u0080\u00a2 2 to 4 Years ExperienceOther Skills\/Abilities\u00e2\u0080\u00a2 Strong verbal and written communication skills\u00e2\u0080\u00a2 Practical business experience in the user community\u00e2\u0080\u00a2 Cabela\u00e2\u0080\u0099s business knowledge\u00e2\u0080\u00a2 Flexible work hours\u00e2\u0080\u00a2 Strong decision-making skills\u00e2\u0080\u00a2 Strong problem solver\u00e2\u0080\u00a2 Ability to utilize strong judgment and act independently to make decisions\u00e2\u0080\u00a2 Adapts to change in a fast paced, deadline oriented environment\u00e2\u0080\u00a2 Ability to prioritize work and manage time well\u00e2\u0080\u00a2 Proficient with Microsoft Office applications (Word, Excel, Outlook)Cabela\u00e2\u0080\u0099s is an Equal Opportunity Employer (EOE) and we seek to create an inclusive work place that embraces diverse backgrounds, life experiences and perspectives. Cabela\u00e2\u0080\u0099s shows commitment to the men and women who have served in the United States Armed Forces by providing meaningful, challenging career opportunities where military skills and experience may be applied. Cabela's offers a competitive benefits package to include: 401k, vacation, health and dental coverage for you and your family, and employee discounts.,identifier:{@type:PropertyValue,name:Cabela's,value:3785},datePosted:2018-05-23,validThrough:2018-06-22,employmentType:OTHER,hiringOrganization:{@type:Organization,name:Cabela's},jobLocation:{@type:Place,address:{@type:PostalAddress,addressCountry:US,addressLocality:Sidney,addressRegion:NE}}}

24 days 4 hours ago

Cabela's Inc

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Asset Protection Fraud Prevention Specialist Cabela's Inc - Sidney, NE, United States

   

Location: Sidney, NE

Company Profile:
Few, if any, businesses today survive the kitchen-table dreams of their founders, especially in the outdoor industry where businesses come and go with the changing seasons. Yet, the leader in the outdoor equipment business has done just that - survived, grown and prospered from simple beginnings to become the largest mail-order, retail and Internet outdoor outfitter in the world.