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ADT Security Services

Area General Manager II

ADT Security Services - Waltham, MA

Company Overview:The ADT Corporation (NYSE: ADT) is a leading provider of security and automation solutions for homes and businesses in the United States and Canada. ADT's broad and pioneering set of products and services, including ADT Pulse® interactive home and business solutions, and health services, meet a range of customer needs for today’s active and increasingly mobile lifestyles. Headquartered in Boca Raton, Florida, ADT helps provide peace of mind to nearly seven million customers, and it employs approximately 17,500 people at 200 locations. More information is available at SummaryThe Area General Manager leads the effective development and execution of the Area business plan, human capital strategy and P&L operations.  The AGM is accountable for developing  action and contingency plans to meet or exceed his/her regional AOP P&L targets.  The AGM is also responsible for developing Area strategies for accelerating growth through customer loyalty and employee engagement, market penetration and share gain.  He/she must be adept at establishing a compelling vision and building engagement and alignment through strong people leadership, including exceptional talent development (effective coaching and feedback), and effective communication and collaboration.  As the key driver and owner of both long and short-term area performance, the AGM will leverage in depth knowledge of the marketplace and industry to identify emerging gaps or opportunities to grow the business.  He/she will collaborate and provide  input to other AGMs, RVPs to support continued expansion of new and existing products and services.Duties and Responsibilities:Strategic Planning, Business developmentImplements multi-year business and profitable growth strategies for the area to deliver P&L AOP targets; drives increased market share by managing financial performance and delivering financial commitmentsGrows sales including executing on specific targets to increase Pulse penetration within the AreaDevelops a strong understanding of area marketplace and trends; identifies opportunities and works with RGM to determine how to implement new across the region.Identifies creative growth opportunities and recommends innovative strategies for ADT to continue growing revenue and improve overall market share.Develop and deliver on human capital strategy in order to enable execution of business plan.LeadershipLeads area team by providing clarity of vision and expectations; role modeling effective coaching and performance feedback, prioritizing resources; facilitating alignment of the team and partners.Develops and executes a strong talent management plan including talent assessment, selection, empowerment,  coaching, motivation and retention of top talent; builds and develops succession plans and pipeline of talentCultivate employee engagement and positive employee relations environment through robust and regular employee communications, performance feedback, reward and recognition culture, and focused employee development. Collaborate directly with Residential, Small Business, Operations, Marketing and Human Resources to execute on the overall Business PlanEmploys a diverse and creative communications framework to align employees and generate understanding and commitment to achieving the business planPromotes inclusion amongst the team by role modeling and supporting business diversity objectivesDrives speed and accountability of plans through effective engagementOperations ManagementManages operational excellence  and efficiency through process improvement, effective analytics, and strong financial planning while fostering a culture that demonstrates ADT’s commitment to employee, community and our mission of creating customers for lifeExecutes and manages annual budgets including area level P&Ls; provides regular reporting and communication to key stakeholders regarding the health of the market and ADT’s business performance; when appropriate provide a mitigation strategy for any projected short fallsImplements Sales team self-generated lead (SGL) targets and strategies, ensuring a fair and consistent process in lead allocation.Actively partners with HR and other teams to drive technician development and in implementing union and positive employee relations strategiesDrives customer obsession by enabling flawless execution in customer experience, install and field services, improving Customer Obsession Index scores.Ensures compliance and the highest ethical standards in all processes, including do-not-call, internal SOPs, field behaviors, etc.Champions EHS&W strategies and programs to meet our near and long term safety goalsEnsures strong commitment and collaboration to executing service level agreementsImplements corporate-wide initiatives to drive customer experience, process improvements, efficiencies, culture and talent initiatives to advance the businessAccountable for delivering Customer Obsession index targets and Attrition targets for his/her area,identifier:1714939,qualifications:Education/Certification: .Bachelor’s Degree required. Masters Degree or progress toward preferred. Experience: 5 – 10 years of business experience in sales and / or operations, with a minimum of 5 years of related Field Leadership experience preferably within the service industry and/ or with security, and previous Business Growth P&L responsibility preferredSkillsAssessing, coaching, and developing talent and managing multi-disciplinary organizations Establishing business direction and executing strategy development and implementation Leading a significant business Unit of like/similar size ($xxMM-$xxMM); scoping, designing, and implementing business solutions to build/grow a market Influencing business decisions in a highly matrixed organization Exceeding predetermined revenue, share, and customer obsession objectives Familiarity or proven experience with Precision leadership a plusADT Security Services is an equal opportunity employer. Want to learn more about ADT?Visit us online at or on facebook.

14 days 18 hours ago

ADT Security Services


Area General Manager II ADT Security Services - Waltham, MA, United States


Location: Waltham, MA

Company Profile:
ADT is one of today's most trusted and well-known brands in the security industry and currently serves more than six million customers, making us the largest company of our kind in both the U.S. and Canada.