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Apple Inc.

AppleCare Customer Relations Advisor - Canadian French language

Apple Inc. - Austin, TX

AppleCare Customer Relations Advisor - Canadian French language




AppleCare Customer Relations Advisor - Canadian French language

Job Number: 113231120

Austin, Texas, United States

Posted: 09-Nov-2017

Weekly Hours: 40.00

Job Summary

You’re a problem solver and easily connect with customers! You exceed their expectations with your guidance, knowledge, and real passion for technology. You can multitask across systems and applications, while analyzing and resolving complex customer issues.You have excellent verbal and written communication skills, as well as the ability to effectively prioritize and manage your time. You’re not only here to help resolve issues, but also provide an incredible customer experience. If this sounds like you, you could be the next AppleCare Customer Relations Advisor on our Canadian French language team. We’re committed to helping employees explore their potential.

This is a work from home position and you can live in any city across the US-you do not need to live in the city this is posted in to be considered.

Key Qualifications

Fluent in Canadian French and English

Minimum 2 years supporting customers via phone, e-mail, chat, and/or in person

Passion for customer service and ownership of the customer experience

Able to effectively tailor communication and style to differing audiences

Able to self manage and work independently in a fast-paced, constantly changing environment

Thrives on a team where expertise is shared and feedback is welcomed

Effective time management including ability to multi-task, organize and prioritize

Able to research and analyze information across multiple tools while talking with customers Description

We expect everything from an Advisor that our customers do and we want Apple to be a reflection of the world around us. As an AppleCare Customer Relations Advisor, you’ll be communicating official positioning on company issues, identifying and escalating emerging product or customer dissatisfaction issues, identifying opportunities for operational improvements and suggesting improvement strategies. You’ll be the friendly voice of Apple, providing world class customer service and support. We’ll rely on you to listen to our customers and use your knowledge, creativity, and passion to meet their needs — and remind them that behind our great products are amazing people. Because we believe our individual backgrounds, perspectives, and passions help us create the ideas that move all of us forward. We’ll train you to be the best.

This position comes with competitive pay, great benefits, eligibility to participate in our company stock plan, time off, and employee discount.


Additional Requirements

Available to attend approximately 7-8 weeks of required training on a fixed schedule

Flexible to work between the hours of 8:00 a.m. CST and 5:00 p.m. CST including weekends and holidays, with the possibility to flex up or down hours depending upon business needs

Successful completion of a pre-employment assessment and background check

Successful completion of initial training

Able to meet minimum typing speed of 40 WPM while talking with customers

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Location: Austin, TX

Company Profile:
Apple designs and creates iPod and iTunes, Mac laptop and desktop computers, the OS X operating system, and the revolutionary iPhone and iPad.