Live chat
Expedia, Inc.

Analytics Manager - Business Intelligence

Expedia, Inc. - Manchester, NH

EgenciaEach year Egencia helps thousands of companies in over 60 markets better manage their travel programmes. We provide modern solutions and exceptional service to millions of travelers as they plan, take and complete every business trip. We deliver bottom-line savings to our clients and support the needs of the modern business traveler.Unique in the market, we operate like an agile and entrepreneurial start-up but we are backed by one of the world’s largest travel groups Expedia Inc., voted the #1 Best Place to work in the UK by Glassdoor 2 years running, and over the years, has emerged as a key disruptive player in a quickly evolving market and has repeatedly seen double-digit growth.Do you want to be part of this growth?As an Analytics Manager in our Manchester office, you will be part of rapidly growing function within our Global Customer Operations organisation. You will be creating new analytics processes, evangelizing data driven decisions, and applying data science modelling into real world problems. Working with highly motivated team members located across the globe, you will lead the analytics function in this group, reporting to the BI Director.Working closely with senior management, you will develop complex models and tools, perform and present analysis of customer service industry data and identify trends, patterns and optimization opportunities.Key deliverables Provide customised analysis and metrics to support our GCO stakeholdersProvide in-depth data analysis to derive business insights and to answer business questionsManipulation of data and running models using SQLCapture requirements from stakeholders and prototype dashboard/reporting needs that can be handed over to the reporting development pod for automated dashboards to be createdIdentification of untapped offline revenue or cost saving opportunitiesBe able to design and run pilot/control testingWho are youYou have significant experience within a data science/business analytics environment, ideally with a degree or similar in computer science, economics, statistics or data science disciplines, or an MBA.You will be an experienced user of SQL tools over MS SQL server/Redshift, Excel functions and Statistical software/packages such as R or Python or SAS. In addition, you will ideally have experience of using Tableau or similar dashboard tools.A consulting industry background would be desirable, but is not a necessity.  Who are weWe believe in being Different. We seek new ideas, different ways of thinking, diverse backgrounds and approaches, because averages can lie and sameness is dangerous. Because of this belief, our norms aren't rules or universal at all corners of our company. But they are important to our identity and how we work together. Like our company, these norms will evolve.We are Transparent. We communicate openly and honestly, at all levels, upwards, sideways and downwards. We surface difficult issues quickly, we act, we learn.We organize for Speed. We seek to gather data as fast as possible, and move. Speed allows us to make mistakes and constantly improve.We believe in the Scientific Method. Everyone’s ideas are equal in the face of hard data. We use data to guide but not define our actions.We Lead Humbly. Our leaders serve their teams. None of us has all of the answers, but we are curious and we are always looking to learn. Though our leaders take their responsibilities to our business and their teams incredibly seriously, they never take themselves too seriously.We act as One Team. We look to optimize for the greater good, not just our own, or even our own teams' interests. We are actively interested in the success of others.*LI-VB1Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.About UsOur mission is to revolutionize travel through the power of technology.Collectively, the Expedia, Inc. brands cover virtually every aspect of researching, planning, and booking travel, from choosing the best airplane seat, to reading personal travel reviews of hotels, to planning what to do in a destination once you arrive. The Expedia, Inc. portfolio serves both leisure and business travelers with tastes and budgets ranging from modest to luxury. Expedia delivers consumer travel demand from nearly every continent to thousands of hotels and vacation rentals, hundreds of airlines, thousands of activities, and dozens of car rental companies and cruise lines. Please visit to learn more about our travel brands.Posted 12 Days AgoFull timeR-24221

9 days 20 hours ago

Expedia, Inc.


Analytics Manager - Business Intelligence Expedia, Inc. - Manchester, NH, United States


Location: Manchester, NH

Company Profile:
In 1996, a small division within Microsoft launched online travel booking site®, giving consumers a revolutionary new way to research and book travel. Since that time, Expedia, Inc. has evolved into the world’s leading online travel company, with a portfolio that includes approximately a dozen of the world’s most notable travel brands.