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Western Union Holdings Inc.

Analyst, Fraud

Western Union Holdings Inc. - Englewood, CO

Job Description
Western Union is changing. Yes, we’re the company that moves money around the world quickly and reliably in 200 countries and territories. We are also present in over 510,000 locations bringing immense distribution convenience to our consumers. But we’re on the cusp of becoming much more than that. Our vision is to be the preferred financial services provider for the underserved – billions of people and businesses with unmet financial service needs. That means aggressively pursuing digital, mobile, ATM/kiosk and stored value card strategies that meet the needs of today’s global consumers and businesses. So, if you’re looking for a company on the move – and truly one of the most diverse work environments on the planet – then Western Union could be for you.\r

Right now, we are seeking an Analyst, Fraud, based at Western Union’s global headquarters in Englewood, Colorado.\r

The Fraud Analyst plays a crucial role within Western Union’s Fraud Risk Management program by helping protect WU and its customers from the risks associated with consumer fraud. This position is responsible for conducting investigations involving agents, consumers, and other types of cases with the goal of identifying fraud patterns and taking appropriate actions to resolve risk. Reporting to FRM Monitoring department management, the position operates within a framework of tight deadlines and regulatory scrutiny. The Fraud Analyst works both independently and as part of a team of other analysts.\r

Core Responsibilities:\r

Investigate and complete assigned cases, meeting all departmental deadlines associated with different case types\r

Analyze data related to money transfers in order to identify potential fraud and other questionable activity associated with consumers and/or WU agents\r

Conduct research to support investigations using various WU systems and other tools\r

Conduct investigative interviews with consumers by phone, and/or conduct research using the Internet and public records, as needed\r

Make an appropriate assessment of risk related to cases investigated and take necessary actions toward resolving identified risk\r

Clearly, concisely, and accurately document all findings and actions\r

Communicate case findings, actions, and other information clearly by email and in person\r

Prioritize workload in order to effectively and quickly address risk while remaining within department deadlines\r

Draft regulatory report narratives and refer reports for filing\r

Collaborate with department management and work on special projects\r

Work both independently and as part of a team in order to meet department objectives\r

May collaborate with WU Compliance colleagues around the globe in order to resolve fraud risk\r


Self-starter, comfortable working independently or together with a team\r

Positive attitude and strong work ethic\r

Well-organized with the ability to meet tight deadlines\r

Detail-oriented with strong research skills, as well as demonstrated analytical and problem-solving abilities\r

Ability to do in-depth analysis of financial transactions and detect patterns associated with fraud and other questionable activity\r

Strong oral and written communication skills\r

Capable user of Microsoft Office products including Excel and Word\r

Knowledge of the money service business industry, regulations and the various methods and industry best practices\r

Experience handling and researching financial transactions and documenting/communicating findings\r

A university degree in finance, criminal justice or a related field is preferred, though equivalent experience may be substituted\r

A minimum of two years of work experience dealing with consumer fraud, investigations, or risk operations\r

Knowledge and experience dealing with consumer scams commonly related to the money service business is preferred\r

Prior experience drafting SARs/STRs or related experience\r

Written and oral fluency in English; additional foreign language(s) a plus  \r

With a 160-year history of connecting people when it matters most, Western Union continues to shape the world in which we live. WU offers one of the easiest ways for families and friends to send money and stay connected almost anywhere in the world. We take pride in being close to our consumers. Together with our Agents, we speak our consumers' languages and live in our consumers' neighborhoods. As a result, our Agents and employees are more like ambassadors. They are ambassadors of trust. Ambassadors of responsibility. And ambassadors of hope. They are the living, breathing manifestation of who we are as a company and reflect the WU behaviors: Inspired. Connected. Driven. Game-Changer. Responsible. EOE/AA Women, Minorities, Veterans, Individuals with Disabilities. All qualified applicants will receive consideration for employment without regard to, and will not be discriminated against based on, race, gender, veteran status, disability or other protected category.

9 days 5 hours ago

Western Union Holdings Inc.


Analyst, Fraud Western Union Holdings Inc. - Englewood, CO, United States


Location: Englewood, CO

Company Profile:
Western Union Business Solutions is a global leader in foreign exchange and international payments. With industry expertise and market-leading technology, we help companies to deliver funds fast. In 2009, Western Union acquired Custom House, an award-winning industry leader with over 18 years of experience in international payments and currency risk management. By leveraging Custom House's technological innovation and industry experience with a globally-recognized company with a strong financial backing, this acquisition allowed us to further establish our presence in the field of global business-to-business payments, helping our clients to expand into competitive, profitable new markets.