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United Air Lines, Inc. (UAL)

Airport Customer Service Agent (Part-Time) - Burlington, VT

United Air Lines, Inc. (UAL) - Burlington, VT

United Ground Express employees are at the forefront of each flight, ensuring that every customer has the best travel experience and that every aircraft is ready to fly. Across the country, our Customer Service Agents (CSAs) create a welcoming environment, making them an essential part of our customers' travel experience. Whether assisting customers or loading baggage, they're part of a team that is connecting people and uniting the world. Inside the airportGreet and check in customersFacilitate the boarding processProvide wheelchair assistance Outside on the rampLoad and unload bags from aircraftMarshal and service aircraftOperate motorized equipmentMajor responsibilities An agent’s shift at UGE could include anything from checking customers in at the ticket counter to unloading bags from the airplane’s cargo hold. The conditions and tasks vary, but they always have the same goal: delivering the highest quality customer service while meeting the highest performance and safety standards. When customers arrive at the airport, they look to our agents to assist them with reservations, baggage, mobility services and any other questions or concerns they may have. At the gate, agents manage the boarding process and help customers in the event of operational challenges by rebooking and determining alternative flight options. Employees are also responsible for the safe and on-time journey of bags. Agents accept, tag and safely transport and load baggage and cargo. The work environment can present unique challenges, including noise, weather and operational demands. Once agents have helped all customers board the plane, they finish loading the baggage and close the cargo door. Then it’s time to marshal the airplane to the runway and prepare for the next arrival. QualificationsRequirements Applicants must be able to lift baggage up to 70 pounds in the lobby, planeside and in the confinement of an airplane's cargo hold. Work schedules will span a 24/7 operation including weekends, holidays and overtime as needed. Flexible work shifts will be assigned and can include late nights and early mornings. Regular attendance and punctuality in accordance with United Ground Express' policies are required. Overtime available/required depending upon operational need.High school diploma/GED or equivalentMust be 18 years of age or olderMust possess and maintain a valid U.S. state driver's license (suspended, expired, revoked or denied licenses are not valid)Must be legally authorized to work in the U.S. for any employer without sponsorshipMust be able to clear a United Ground Express background check and a fingerprint-based criminal history checkMust be eligible to obtain and maintain credentials necessary for the position. Position-specific clearances include but are not limited to FAA, TSA, Port Authority, U.S. Customs and U.S. Postal Service clearancesMust be able to pass a pre-placement physical abilities test, hearing and vision tests, and drug screenMust comply with United Ground Express' Anti-Drug and Alcohol Misuse Prevention PolicyBecause of the customer-facing nature of the job, previous service-related experience (such as in retail or hospitality) is helpful.

9 days 2 hours ago

United Air Lines, Inc. (UAL)


Airport Customer Service Agent (Part-Time) - Burlington, VT United Air Lines, Inc. (UAL) - Burlington, VT, United States


Location: Burlington, VT

Company Profile:
United Airlines, Inc. is an American major airline headquartered in Chicago, Illinois. United is a wholly owned subsidiary of United Continental Holdings following a $3 billion merger in 2010. The airline was previously owned, at one point in its history, by The Boeing Company, one of the world's largest aircraft manufacturers. Since its merger with Continental Airlines, the company boasts more revenue passenger miles than any airline in the world.United operates out of 10 airline hubs in the continental United States, Guam, and Japan. George Bush Intercontinental Airport in Houston is United's largest passenger carrying hub handling 16.6 million passengers annually with an average of 45,413 passengers daily. The company employs over 88,500 people while maintaining its headquarters in Chicago's Willis Tower (formerly known as Sears Tower). Through the airline's parent company, United Continental Holdings, it is publicly traded under NYSE: UAL with a market capitalization of over $10.5 billion as of October, 2013.