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C. H. Robinson Worldwide, Inc.

Air Export Manager

C. H. Robinson Worldwide, Inc. - Miramar, FL

AIR EXPORT MANAGER - FREIGHT FORWARDING

Job ID req6846

Address 11760 Miramar Parkway, Miramar, FL, United States, 33025

The Air Export Manager is responsible for the team managing all aspects of the air export process. Candidates must have a proven track record of business growth, strong leadership skills, managing department staffing and enforcing company policies and procedures. A strong understanding of the governmental compliance requirements of an export transaction is also a must.

Responsibilities:

Drive the growth of business and profitability of department in accordance with departmental budget and P&L.

Have an advanced understanding of the terminology and processes related to international shipping

Have a general understanding of all customers assigned to the team and assist with customer complaint resolution

Attend customer meetings and maintain assigned customer relationships; maximize opportunities to improve customer service and business opportunities

Answer all phone calls, emails, general inquiries and quotes promptly; understand how the team works with the airlines, truckers, CFS stations, overseas offices, etc.

Understand all departmental functions – i.e. billing, tracking, transportation systems, etc.

Identify and develop ways to improve current operational processes that meet CHR Corporate Compliance & Training standards and SOPs and customer SOP requirements

Ensure customer SOPs, US government agency regulations, and CHR Corporate Compliance & Training standards and SOPs, and CHR Office & Department standards and SOPs are adhered to

Troubleshoot and resolve escalated and complicated operational and billing issues

Delegate tasks and project work within the team

Work with the General Manager to evaluate staffing needs, conduct interviews, hire new staff, and provide employee orientations and training for team members

Develop and mentor team members on an ongoing basis; build morale and offer assistance when needed

Manage employee performance issues including evaluations, discipline, and employment separation decisions

Required Qualifications:

Minimum 5 years freight forwarding industry experience

Strong commercial focus on growing business

Proficient in Outlook, Word, Excel and operational systems

Ability to follow complex instructions

Ability to multi-task and prioritize

Ability to work under pressure in a very time-sensitive environment

Quick learner who likes to be challenged and has a can-do attitude

Excellent written and oral communication skills

Excellent customer service skills

Ability to be a team player and leader

Bachelor's Degree preferred

Benefits

We offer a competitive compensation package and excellent benefits including medical, dental, and vision insurance, prescription drug coverage, paid holidays and vacation, disability insurance, life insurance, 401K with company match, profit sharing, Employee Stock Purchase Plan, and the opportunity to prosper in a Fortune 500 company.

About C.H. Robinson

C.H. Robinson—accelerating careers with immense opportunities and professional growth within the global supply chain industry. Start here. Accelerate here.

Every individual working at C.H. Robinson is integral to the success of our customers and our company. C.H. Robinson is a Fortune 500, global company that values teamwork, initiative, accountability, and integrity from its employees. We work globally and innovate daily to enhance and execute supply chains that move goods around the world. The fast pace of the logistics industry translates into a high-energy and collaborative workplace environment. We are empowered to make decisions, help our customers grow, and accelerate our careers.

No matter the product being shipped or from which corner of the globe, C.H. Robinson can help make it happen—quickly, securely, and reliably. Through personal connections and solid relationships, our employees use their in-depth knowledge, robust tools, and global network to help customers reach their goals quickly. Whether shipping by plane, rail, ship, or truck, C.H. Robinson has the knowledge, flexibility, and dedication to deliver the goods that make our world go ‘round.

Join the 12,000 employees worldwide who are accelerating their careers at C.H. Robinson.

Equal Opportunity Employer

C.H. Robinson - Affirmative Action Employer/EOE/M/F/Disabled/Veteran

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8 days 16 hours ago

C. H. Robinson Worldwide, Inc.

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Air Export Manager C. H. Robinson Worldwide, Inc. - Miramar, FL, United States

   

Location: Miramar, FL

Company Profile:
Founded in 1905, C.H. Robinson is one of the world's largest third party logistics (3PL) providers, with 2012 gross revenues of $11.4 billion. We provide freight transportation and logistics, outsource solutions, produce sourcing, and information services to over 42,000 customers through a network of offices in North America, South America, Europe, Asia, and Australia. To meet our customers' freight needs, we provide access to over 56,000 transportation providers worldwide, including contract motor carriers, railroads, air freight carriers, and ocean carriers. With the service and dedication of more than 10,500 employees, our performance-driven culture, and our proven track record of success, we've built a strong reputation as an industry leader.