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Agent Support/Customer Service Representative (11a - 8p, M - F)

Cognizant - Des Moines, IA

Job Description

Available Shift
11a - 8p, Monday - Friday with one occasional Saturday a month
Training will be conducted the first 16 - 18 weeks from 8a - 5p, Monday - Friday

Start Date
August 6, 2018
The Agent Support Representative is responsible for fielding inbound calls from customers and field agents regarding existing home and auto insurance policies. The Agent Support Representative will provide assistance on billing inquiries, policy questions, and counsel customer and agents on underwriting eligibility and policy coverage and/or options.
***16-18 weeks of training required with no time off***

Job Responsibilities:
·         Field inbound auto and home insurance calls from agents related to billing inquires, policy questions and overall customer service.
·         Counsel customers/agents on underwriting eligibility and policy coverage and/or options.
·         Within established time frame, provide phone requested quotes to customers/agents for changes to existing lines or products.
·         Upgrade coverage and sell new coverage/products to existing customers as appropriate.
·         Review phone requested cancellations and reinstatements and make appropriate decisions to resolve.
·         Resolve customer service related complaints and process complex customer calls, answer customer/agent policy and billing inquiries.
·         Act as on-line billing systems and agency portal website expert to provide proactive agency support as well as assist co-workers in mastering these systems and sell their benefits to the agents.
·         Accountable to build/maintain effective relationships with customers/agents.
·         May provide agency and internal support on information input processes.
·         Handle special projects/other related assignments as delegated by Team Manager.

Job Requirements
Required Skills:
·         High School diploma or equivalent
·         Customer service experience (face to face or phone)

Preferred Skills:
·         Prior insurance experience

·         Call center experience

19 days 10 hours ago



Agent Support/Customer Service Representative (11a - 8p, M - F) Cognizant - Des Moines, IA, United States


Location: Des Moines, IA

Company Profile:
Cognizant combines a passion for client satisfaction, technology innovation, deep industry and business process expertise and a global, collaborative workforce that embodies the future of work. With over 50 delivery centers worldwide and approximately 260, 200 employees as of December 31, 2016, Cognizant is a member of the NASDAQ-100, the S&P 500, the Forbes Global 2000 and the Fortune 500 and is ranked among the top performing and fastest growing companies in the world.