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Allergan, Inc

Accounts Receivable Administrator I

Allergan, Inc - Austin, TX

Allergan plc (NYSE: AGN) is a bold, global pharmaceutical company and a leader in a new industry model – Growth Pharma.  Allergan is focused on developing, manufacturing and commercializing branded pharmaceuticals and biologic products for patients around the world.   Allergan markets a portfolio of best-in-class products that provide novel treatments for the central nervous system, eye care, medical aesthetics and dermatology, gastroenterology, women's health, urology, anti-infective and cardiovascular therapeutic categories. With commercial operations in approximately 100 countries, Allergan is committed to working with physicians, healthcare providers and patients to deliver innovative and meaningful treatments that help people around the world live longer, healthier lives.   Our success is powered by our world-class team’s commitment to being Bold for Life. Together, we build bridges, power ideas, act fast and drive results for our customers and patients around the world by always doing what it is right.   Join one of the world’s fastest growing pharmaceutical companies!   At Allergan you will have the opportunity to thrive in a fast-paced, strategic environment where bold, innovative thinking isn’t just welcomed, it’s encouraged. Across all functions, we relish the opportunity to help our people fulfill their potential. Our rapid growth strategy means plenty of opportunities to step into the spotlight.   Position Description   Accounts Receivable Administrator I’s serve as first-line representatives responsible for handling inbound call inquiries, processing transactions, and conducting research on customer accounts.  Agents are responsible for collecting past due amounts and negotiating with customers regarding payments on the phone. This duty is performed within significant time constraints in-order-to increase cash flow and ensure incoming orders are not delayed due to delinquencies. Knowledge of commonly used Accounts Receivable concepts, practices, and procedures is required, as well as sound judgment. Agents must be proactive in communicating with callers to update account status. Excellent verbal and written communication skills are imperative when interacting with office personnel, healthcare professionals and sales representatives. Under general supervision, Accounts Receivable Administrator I’s process customer requests in a timely, accurate, and professional manner. Agents foster the growth of a strong customer base through creating positive interactions and building strong relationships.  Accounts Receivable Administrator I’s conduct their work activities in compliance with all Allergan internal requirements and within applicable regulatory requirements.  Allergan internal requirements include compliance with ethics, environmental health and safety, financial, human resources, and general business policies.  All calls are subject to monitoring, recording for quality assurance, coaching, training, and development purposes.   Main Areas of Responsibilities

Collects payment information and processes payment transactions over the phone.

Negotiates with accounts without jeopardizing the relationship with Allergan to collect all past due amounts and resolve payment problems.

Responds to inbound inquiries from customers and related parties.

Exercises sound judgment and discretion in routine decisions to ensure accuracy and satisfaction.

Works with other departments to ensure resolution of disputes or inquiries.

Works with customers to provide documentation needed to clear outstanding invoices, deductions, and open credits.

Ensures customers are aware of options such as sending emailed invoices and statements, as well as utilizing Allergan Direct to pay bills and pull reports.

Accurately documents all account interactions and adjustments for internal and external audits.

Identifies problem accounts and notifies management of issues that could indicate uncorrectable claims or possible bankruptcy to prevent future losses to Allergan.

Completes all tasks with a high level of accuracy and detail in a timely manner.

Maintains confidential information including, but not limited to, proprietary corporate information, specifications of products, product information, customer information and personal performance.

Partners with Allergan Sales Representatives and clients to provide customer service in accordance with Allergan Customer Operations service levels to complete phone, email, and fax transactions accurately within specifications.

Provides excellent customer service while acting in a professional and courteous manner at all times. 

Resolves issues and answers questions with highest degree of quality and accuracy in accordance with company vision and values. Ethically and responsibly complies with all company standards, guidelines, standard operating procedures and all applicable laws.

Acts as Subject Matter Expert who knows current job well enough to coach and/or train as needed.

Proactively identifies areas of opportunity and presents them to team leadership.

Submits requests for credit, refunds and price corrections, when required.

Completes follow-up informational calls, emails and/or case updates to customers and sales representatives within service level requirements.

Utilizes reports to monitor, track and ensure completion of work as needed.

Reads, analyzes, and interprets common scientific or technical information, financial reports and legal documents.

Requirements

  The following listed requirements need to be met at a minimum level to be considered for the job: Experience working in Accounts Receivable, Customer Service, Accounts Payable, or Cash Applications

Proficiency in Microsoft Office: Outlook, Word, Excel and Power Point

Excellent verbal and written communication skills

Strong billing reconciliation and accounting skills

Must demonstrate strong ability to identify, analyze and solve problems

Must demonstrate ability to manage multiple projects and heavy work volume within time constraints

Must be self-motivated and approach tasks with a positive, pro-active attitude

Must have the eagerness and capacity to learn

Must display pleasant, cheerful disposition

Ability to work independently and plan extensively to meet goals

Ability to maintain accuracy, consistency, and quality in a fast-paced environment

Preferred Skills/Qualification

  The below skills are attributes that may not be mandatory, but are definitely desired in the ideal candidate. SAP experience preferred

Experience dealing with industry account base preferred

Education

High School diploma required; Associate’s or Bachelor’s degree in Business, Finance, or Accounting preferred

Job Requirements

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3 days 14 hours ago

Allergan, Inc

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Accounts Receivable Administrator I Allergan, Inc - Austin, TX, United States

   

Location: Austin, TX

Company Profile:
Allergan, Inc. operates as a multi-specialty health care company primarily in the United States, Europe, Latin America, and the Asia Pacific. The company discovers, develops, and commercializes pharmaceutical, biological, medical device, and over-the-counter products for the ophthalmic, neurological, medical aesthetics, medical dermatology, breast aesthetics, urological, and other specialty markets. It operates in two segments, Specialty Pharmaceuticals and Medical Devices. The Specialty Pharmaceuticals segment produces a range of pharmaceutical products, including ophthalmic products for dry eye, glaucoma, inflammation, infection, allergy, and retinal disease; Botox for certain therapeutic and aesthetic indications; skin care products for acne, psoriasis, eyelash growth, and other prescription and physician-dispensed skin care products; and urologics products. The Medical Devices segment offers a range of medical devices, such as breast implants for augmentation, revision, and reconstructive surgery, as well as tissue expanders; and facial aesthetics products. The company sells its products to drug wholesalers, independent and chain drug stores, pharmacies, commercial optical chains, opticians, mass merchandisers, food stores, hospitals, group purchasing organizations, integrated direct hospital networks, ambulatory surgery centers, government purchasing agencies, and medical practitioners. It focuses on eye care professionals, neurologists, physiatrists, dermatologists, plastic and reconstructive surgeons, aesthetic specialty physicians, urologists, urogynecologists, and general practitioners. The company has collaboration agreements with Molecular Partners AG; Spectrum Pharmaceuticals, Inc.; and Serenity Pharmaceuticals, LLC. Allergan, Inc. was founded in 1948 and is headquartered in Irvine, California.