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Account Manager - Patcraft - Albany, NY

Shaw Industries, Inc. - Albany, NY

Position:  Specific responsibilities include daily sales calls on existing customers. Must present products to architects, designers, end users and other users. New end use business development skills are preferred. Additionally, he or she must continually prospect for viable new accounts while developing a key awareness of what is happening within their geographic area.   Responsibilities:   Characteristics to include honesty, integrity, hard work, enthusiasm and motivation.

Work with architects, designers, flooring contractors, end users, contractors, etc. to select appropriate products for their projects that fit within their design criteria, budget and time frame.

Travel daily throughout assigned area to call on existing customers and prospect new customers to solicit business.

Manage project from inception to completion including identifying opportunity, product selection, specification, order placement, order tracking, delivery coordination, installation oversight, punch walk/ claim coordination( if necessary), and communication of maintenance program.

Must be motivated and comfortable working and supporting a closely knit team environment.

Must be able and competent to work with and manage customer base thru CRM ( Customer Relationship Management) tool such as

Follow up on a variety of leads from sources such as Dodge, CoStar, networking groups

Build relationships with existing and new customers by entertaining such as lunches, dinners or special events. 

Contract Account Managers must implement the selling process in his/her area; they must have the ability to make good judgment decisions. A full understanding of the product line is essential. Furthermore, an understanding of the application that each product serves is critical. The ability to interface/communicate with a diverse group of customers in a friendly and respectable manner is a must. The ideal candidate will possess a flexible personality and be able to communicate clearly to other persons, both orally and in written form. Contract Account Managers must give presentations to architects, designers, and end-users to educate them on the flooring industry and how Patcraft can benefit them on their projects. 

Job Requirements

Required Competencies:

Build Trusting Relationships

Influence Others

Execute Action Plan

Build Customer Satisfaction

Initiate Action

Adapt and Change



High School Diploma/GED and previous floor covering sales experience required.

If no Bachelor's degree, minimum 5 years previous industry sales experience required. Preferred:

Bachelor's degree

Candidate already living within or familiar with the territory is strongly preferred.

Commercial flooring experience preferred.

9 days 7 hours ago

Shaw Industries, Inc.


Account Manager - Patcraft - Albany, NY Shaw Industries, Inc. - Albany, NY, United States


Location: Albany, NY

Company Profile:
Shaw got its start in 1946 as Star Dye Company, a small business that dyed tufted scatter rugs. The events that transformed the company into the world's largest carpet manufacturer are too numerous to write or even fully know. But the philosophy guiding those events meeting customers, determine their needs, and supplying those needs hasn't changed much through the years.