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General Nutrition Centers, Inc.

Account Manager - Customer Service & Sales

General Nutrition Centers, Inc. - Greenville, SC

Job Summary
The Account Manager is responsible for all business activities affiliated with assigned customers. This role will primarily focus on developing and managing customer relationships, providing a high level of service from proposal through product development to launch and ongoing order fulfilment.
Essential Duties and Responsibilities
STRATEGIC

Strengthen company value by driving world-class customer service to clients
Manage pricing, margins, and sales to meet quarterly and annual revenue and profit budgets
Plan projects from concept through launch \u2013 identify timeline based on customer\u2019s requirements and track project through each phase to meet customer\u2019s launch timing
Manage and support existing products to insure that both company and the customer expectations are being met in a profitable, accurate, and timely manner
Foster a learning environment and support the development and mentoring of support staff  

TACTICAL

Primarily responsibilities include: sales/support of current products, sales/development of new products, financial/receivable accountability, order processing and maintenance, customer documentation requirements, and acting as a liaison between the customer and all Nutra staff 
Serve as an internal account champion, assuring clear and regular communication between the client and key operational team members
Develop a deep understanding of the client\u2019s requirements for their specialty product line
Proactively outreach to new and current clients to coordinate presentations, meetings, in-services, and business reviews
Oversee the PO to shipment process managed by the Account Coordinator.  Identify inconstancies in order quantities/pricing; Get involved when required to push delivery dates to meet customer needs, discuss important delivery obstacles during the daily operations meeting, and resolve pricing related issues.
Lead meetings and conference calls with the customer and issue minutes with action items.  Follow action items through to closure
Spearhead customer performance improvement teams
Perform secondary review of each order entered for pricing, item, quantity, and ship to location accuracy
Ensure customer is receiving an accurate weekly open order report or similar feedback on the status of open orders.  Work closely with customers to understand their inventory/shipment needs
Identify opportunities and implement changes to meet or exceed on time delivery targets
Outline development costs and work closely with Financial Services to ensure all incurred costs are properly matched and invoiced to the customer
Facilitate internal meetings to discuss and resolve open issues related to orders, raw materials, new products, forecasts, documentation or other customer needs
Receive, review and distribute customer specifications to the associated internal teams in accordance with SOPs/WIs.  Review new set ups and modifications for accuracy against the customer specs
Follow SOPs and WIs and ensure Account Coordinators are trained and adhering to these processes
Understand Supply Agreements and ensure that the company is meeting our contractual obligations
Attend team meetings and training sessions/continuous education opportunities
Special assignments and other duties as assigned 

LEADERSHIP RESPONSIBILITIES

Ability to function effectively at both strategic and tactical levels
Proven leadership skills including the ability to coach, assess, evaluate, develop, motivate, and empower others
Strong change management skills to challenge the status quo and drive improvements
High ethical standards
Models and supports organization\u2019s goals and values
Leadership by example, \u201croll up the shirtsleeves\u201d management style and work ethic
Direct reports include one more coordinator(s)

Job Specifications
Minimum

>3 years customer service and sales experience

Preferred

>3 years customer service and sales experience in business-to-business (B2B) accounts
>3 years\u2019 experience in a manufacturing or cGMP-related environment
>1 years\u2019 experience in leadership or supervisory role

Education

Four-year degree concentration in Business, Communication, Food Science or related field

Qualifications

Proficiency in Microsoft Office (Word, Excel and PowerPoint) and MS Outlook
Proficiency in AS400 systems is highly preferred
Understanding of cGMP-related manufacturing or general business operations is highly preferred
Ability to work independently and be a team player
Ability to handle multiple projects at one time
Ability to work within a specified timeframe
Ability to make routine contact with departments relating to Third Party Sales and maintain a good working relationship with Third Party Customers
Ability to track inquiries and projects to closure and on-time
Clear and effective written and verbal communication skills
Detail oriented and accurate

Physical Demands

Ability to lift or move boxes and other materials weighing up to10 pounds, with or without accommodation
Ability to work for extended periods at computer workstation
Ability and willingness to pick up and deliver materials on campus
Ability to climb stairs on a regular basis

Work Environment

15 percent domestic travel
Office cubical environment
Normal office environment
Stairs and walking required

8 days 19 hours ago

General Nutrition Centers, Inc.

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Account Manager - Customer Service & Sales General Nutrition Centers, Inc. - Greenville, SC, United States

   

Location: Greenville, SC

Company Profile:
GNC sets the standard in the nutritional supplement industry by demanding truth in labeling, ingredient safety and product potency, all while remaining on the cutting-edge of nutritional science. As our company has grown over the years, so has our commitment to Living Well. In fact, GNC is the world's largest company of its kind devoted exclusively to helping its customers improve the quality of their lives.