Live chat
Hanesbrands Inc.

Account Coordinator I - Winston Salem, NC

Hanesbrands Inc. - Winston Salem, NC

OverviewThe Account Coordinator I (ACI) is accountable for delivering superior customer care to execute all inbound/outbound customer interfaces and managing the order process for assigned accounts. This includes, but is not limited to, database setup, approving, verifying, entering, and monitoring the status of orders for all assigned accounts. The ACI demonstrates excellent problem solving skills and is responsible for prompt and effective handling of internal and external customer inquiries. The ACI will ensure the accuracy of order to cash (price, terms, allowances, and other legally binding aspects). Meets strict deadlines and works under pressure in this position. Possesses a high level of customer interaction and works directly with sales to understand the execution of all programs.Responsibilities
Actively interface with internal (CMG, Marketing, EDM, SAP Team, IT, Credit, EDI, DC's, Logistics, Customer Ops) and external customers to resolve service related issues for assigned accounts and provide all other appropriate information and reports.
Intimate knowledge of all applicable order processing systems:SAP

Working knowledge of the following applicable systems:EDI

Data Warehouse

Microsoft Office
DC Warehouse Management Systems
Master Data

Manage order bank and resolve all applicable issues to meet order dates; issues include pricing, promotion, material set up, terms, inappropriate volumes on orders, addition of reason codes, VAS, direct ships, etc.).
Locate and resolve inventory issues when demand is over availability.
Locate inventory and recommend inventory moves.
Track orders from the DC to the customers using carrier websites.
Execute all applicable reports to manage accounts and perform queries.
Where applicable, track inventory and provide direction to DC's.
Seek out when/where to do product substitutions.
Working knowledge of Routing and Vendor guides.
Understand, monitor, and insure compliance to all policies, procedures and audit requirements, both customer's and HBI's.
Conduct necessary research to understand and resolve customer chargebacks.
Where applicable, act as liaison between DC's, freight forwarders, and customers.
Positive influence on both internal and external customers as well as a \Guardian\ of the business.
Provide input for all process improvements and support team building initiatives.
Participate in cross functional teams and provide customer/order management expertise.
Manage return and credit requests.
Some travel and weekend work required.
Manage any other administrative functions for the department as deemed necessary by management to support the department as a whole.
Minimum Education and Experience Required:Education/Degree: High School DiplomaSpecial Skills: Proven attention to detail, very good written and oral communication skills, systems acumenYears of experience: Minimum of 1 year of customer service experienceRequired travel: Occasional
Prior distribution, credit, logistics, or supply chain experience a plus
Excellent written and verbal communication skills
Ability to grasp numerous processes/systems
Little/no assistance in follow up and reporting
Little/no assistance needed in problem solving and in gathering/analyzing facts
Little/no assistance needed in making decisions and determining the appropriate time to make a decision or seek guidance
Demonstrates a sense of urgency
Manages multiple priorities and deadlines
Understands priorities and factors them into the day-to-day details of the job
OK with taking some risk and knows when ok to step outside boundaries
Can follow scripts for system testing
Develops strong network of resources and contacts at various levels/departments with little guidance/direction
Actively seeks feedback from others and strives to modify behavior non-defensively
Consistently calm and even tempered in high pressure situations
Understands how their plans, actions, and decisions impact the business
Offers solutions for long-term and short-term resolutions
To qualify, applicants must be legally authorized to work in the United States and should not require now, or in the future, sponsorship for employment visa statusEOE/AA: Minorities/Females/Veterans/DisabledOnly applicants requiring reasonable accommodation for any part of the application and hiring process should contact us directly: Telephone: 877.999.5553Email: [Click Here to Email Your Resumé]

8 days 22 hours ago

Hanesbrands Inc.


Account Coordinator I - Winston Salem, NC Hanesbrands Inc. - Winston Salem, NC, United States


Location: Winston Salem, NC

Company Profile:
HanesBrands is a socially responsible manufacturer and marketer of leading everyday basic apparel under some of the world's strongest apparel brands. Our innerwear and activewear apparel brands include Hanes, Champion, Playtex, Bali, Maidenform, Flexees, JMS/Just My Size, barely there, Wonderbra and Gear for Sports. In addition, our international brands include Zorba, Sol y Oro, Rinbros, Track N Field and Ritmo.