AWS Project Manager -- US RemoteTeleTech Holdings, Inc - Englewood, CO
AWS Project Manager -- US Remote','02WMP','Individual Contributor','US-CO-Englewood','','!*!Job Code: CSPMTECP4.US AWS Project Manager
Job Location: US Remote
VoiceFoundry, a TTEC Digital LLC company, is seeking an AWS Project Manager to join our team. This is a remote role based in the US.
Why choose VoiceFoundry to enhance and broaden your career? We are just as passionate about the relentless pursuit of Customer Success by providing ideal solutions to solving our client’s business problems by driving customer experience outcomes with our enhanced technical capabilities as you are. Whether you’re the Engineer, Architect, Project Manager, Practice Leader or Sales Executive we need your talent to help us in our exciting journey to success!
What you’ll be doing:
Project Managers play a vital role for our clients and teams. In addition to project management work including budget management, arranging opportunities for collaboration and task follow-up, VoiceFoundry PMs act as consultants, providing technical advice and guidance around Best Practices. PMs are encouraged to be SME regarding AWS, allowing them the ability to make suggestions of add value to their clients. Project Managers act as the voice of reason and wisdom on projects in order to protect the client’s investment and their team’s welfare and state of mind. Our PMs should be good at communicating success and failure equally well. VoiceFoundry is not perfect, but we are customer-obsessed and want our customers to know that we have their back.
What you’ll bring to us:
Our Project Managers are the communication focal point for our development/delivery teams with the clients. Daily, the Project Managers focus on the following areas:
Schedule stand-ups and other meetings with their team and their clients.
Manage the budget for all of their projects, constantly communicating with clients about the scope, timing, and remaining resources
Keep team members busy. There’s always work to be done. Our PMs help devs find the right work for them.
Assist in documenting the design of the process for the contact center
Provide key assistance for transitioning from delivery to managed services
Helping clients understand how the delivery team will meet their business goals and the costs around using those technologies.
Identifying tradeoffs between various solution options.
What skills you’ll need:
Demonstrated ability to work with demanding clients in an ever-changing, fast-paced environment. We are customer-obsessed, and we deliver amazing results.
Thorough knowledge of agile methodologies such as Scrum
Fantastic ability to think on your feet and handle tough conversations for the good of your team and the success of the project
The ideal candidate seeks to understand before prescribing a solution.
Interested in technology, especially in the services offered by AWS, and helping improve the customer service of your clients,
Excellent meeting presence (aka, you don’t get flustered easily)
Takes ownership of their projects, despite tough clients, difficult timelines, and tight budgets. Always ready for a challenge
AWS ecosystem knowledge - AWS Certifications are even better.
Knowledge of the contact center industry
Certified Scrum Master, SAFe certification
Experience managing complex technology projects in/for large organizations
Who We Are:
We are passionate about the customer experience. With a deep legacy of over 30 years in the contact center environment, we have the expertise to help you navigate the key technologies in order to deliver an exceptional customer experience, leveraging all things AWS.
We specialize in the design and delivery of Amazon Connect, a cloud-based enterprise contact center solution used around the globe and are uniquely focused on helping businesses improve customer engagement, while maximizing the benefits of the cloud.
Our expertise is focused on AI & natural language automation, chatbots, CTI/CRM, enterprise integration, user experience design, analytics and workforce optimization. Combined with best practices and a proven methodology in deploying Amazon Connect, we have the right mix of expertise and innovative solutions to make your vision a reality.
COMPENSATION and benefits
The anticipated starting salary range for individuals expressing interest in this position is $77,000 to $159,000. This position is eligible to participate in an annual incentive program.
Benefits available to eligible employees include the following:
Medical, dental, and vision
Tax-advantaged health care accounts
Financial and income protection benefits
Paid time off (PTO) and wellness time off
Why ttec? what we offer
When you join TTEC, you become part of the family. Because we want to see you succeed and thrive, we offer a competitive compensation and benefits package as shown below to support your quality of life, career development and goals attainment:
Be Financially Sound
We want you to reach your personal and professional goals and offer financial benefits such as: Health and flexible spending accounts
Tuition reimbursement programs
Financial wellness program
We believe in investing in our people and their career development, which is why we offer a variety of courses and programs that enable you to develop new skills and gain new insights such as:
Our Women in Leadership program connects employees globally with learning, networking and mentoring opportunities
Professional development courses in TTEC University
Scholarship program and tuition reimbursement
Visibility in our global career pathing and internal mobility opportunities
We support healthy living and have the tools and resources to help you such as:
It’s Ok, We’re All Human wellness program
Company health and wellness programs
Dedicated health and wellness navigators and employee assistance programs
Generous paid time off and other leave of absence programs
Be the Difference
You’ll have the opportunity to have a positive impact in your community:
Through our employee-driven global grant program, you’ll have the unique opportunity to apply for a grant focused on helping a local educational organization in your community
Our team helps fundraise and volunteer their time in their communities
For more information about TTEC, visit ttecjobs.com or search #ExperienceTTEC throughout social media to engage in the global conversation
Lead Everyday Do the Right Thing Reach for Amazing Seek First to Understand Act as One Live life Passionately
Thank you for signing up to join our iAspire talent community! We know you are taking your career at TeleTech seriously and we want you to know we are too. This particular role is not currently an active open requisition, however, we anticipate growth in this business segment in the near future and want to be sure we reach out to our team members first.
Why not take that initial step to engage with our talent acquisition team to learn more about this exciting new opportunity and potentially future roles that may be of interest to you? Please apply and let us know you want to be considered.
','AWS Project Manager -- US Remote
28 days 23 hours ago
TeleTech Holdings, Inc
applyAWS Project Manager -- US Remote TeleTech Holdings, Inc - Englewood, CO, United States
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