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TeleTech Holdings, Inc

AWS Project Manager -- US Remote

TeleTech Holdings, Inc - Englewood, CO

AWS Project Manager -- US Remote','02WMP','Individual Contributor','US-CO-Englewood','','!*!Job Code:  CSPMTECP4.US  AWS Project Manager

Job Location:  US Remote

 

VoiceFoundry, a TTEC Digital LLC company, is seeking an AWS Project Manager to join our team.  This is a remote role based in the US.  

 

Why choose VoiceFoundry to enhance and broaden your career?  We are just as passionate about the relentless pursuit of Customer Success by providing ideal solutions to solving our client’s business problems by driving customer experience outcomes with our enhanced technical capabilities as you are.  Whether you’re the Engineer, Architect, Project Manager, Practice Leader or Sales Executive we need your talent to help us in our exciting journey to success! 

 

What you’ll be doing: 

Project Managers play a vital role for our clients and teams.  In addition to project management work including budget management, arranging opportunities for collaboration and task follow-up, VoiceFoundry PMs act as consultants, providing technical advice and guidance around Best Practices. PMs are encouraged to be SME regarding AWS, allowing them the ability to make suggestions of add value to their clients.  Project Managers act as the voice of reason and wisdom on projects in order to protect the client’s investment and their team’s welfare and state of mind.  Our PMs should be good at communicating success and failure equally well. VoiceFoundry is not perfect, but we are customer-obsessed and want our customers to know that we have their back.  

 

What you’ll bring to us:

Our Project Managers are the communication focal point for our development/delivery teams with the clients.  Daily, the Project Managers focus on the following areas:

Schedule stand-ups and other meetings with their team and their clients.

Manage the budget for all of their projects, constantly communicating with clients about the scope, timing, and remaining resources

Keep team members busy. There’s always work to be done. Our PMs help devs find the right work for them.

Assist in documenting the design of the process for the contact center

Provide key assistance for transitioning from delivery to managed services

Helping clients understand how the delivery team will meet their business goals and the costs around using those technologies.

Identifying tradeoffs between various solution options.

 

What skills you’ll need:

Demonstrated ability to work with demanding clients in an ever-changing, fast-paced environment. We are customer-obsessed, and we deliver amazing results.

Thorough knowledge of agile methodologies such as Scrum

Fantastic ability to think on your feet and handle tough conversations for the good of your team and the success of the project

The ideal candidate seeks to understand before prescribing a solution.

Interested in technology, especially in the services offered by AWS, and helping improve the customer service of your clients,

Detailed-oriented

Excellent meeting presence (aka, you don’t get flustered easily)

Takes ownership of their projects, despite tough clients, difficult timelines, and tight budgets. Always ready for a challenge

 

Preferred Skills:

 

AWS ecosystem knowledge - AWS Certifications are even better.

Knowledge of the contact center industry

Certified Scrum Master, SAFe certification

Experience managing complex technology projects in/for large organizations

 

Who We Are:

 

We are passionate about the customer experience. With a deep legacy of over 30 years in the contact center environment, we have the expertise to help you navigate the key technologies in order to deliver an exceptional customer experience, leveraging all things AWS.   

 

We specialize in the design and delivery of Amazon Connect, a cloud-based enterprise contact center solution used around the globe and are uniquely focused on helping businesses improve customer engagement, while maximizing the benefits of the cloud.

 

Our expertise is focused on AI & natural language automation, chatbots, CTI/CRM, enterprise integration, user experience design, analytics and workforce optimization. Combined with best practices and a proven methodology in deploying Amazon Connect, we have the right mix of expertise and innovative solutions to make your vision a reality.

 

COMPENSATION and benefits

 

The anticipated starting salary range for individuals expressing interest in this position is $77,000 to $159,000. This position is eligible to participate in an annual incentive program.

Benefits available to eligible employees include the following:

Medical, dental, and vision

Tax-advantaged health care accounts

Financial and income protection benefits

Paid time off (PTO) and wellness time off

 

Why ttec? what we offer

 

When you join TTEC, you become part of the family. Because we want to see you succeed and thrive, we offer a competitive compensation and benefits package as shown below to support your quality of life, career development and goals attainment:

 

Be Financially Sound

We want you to reach your personal and professional goals and offer financial benefits such as: Health and flexible spending accounts

Retirement plans

Tuition reimbursement programs

Financial wellness program

 

Be Developed

We believe in investing in our people and their career development, which is why we offer a variety of courses and programs that enable you to develop new skills and gain new insights such as:

Mentorship programs

Our Women in Leadership program connects employees globally with learning, networking and mentoring opportunities

Professional development courses in TTEC University

Scholarship program and tuition reimbursement

Visibility in our global career pathing and internal mobility opportunities

 

Be Healthy

We support healthy living and have the tools and resources to help you such as:

It’s Ok, We’re All Human wellness program

Wellness incentives

Company health and wellness programs

Dedicated health and wellness navigators and employee assistance programs

Generous paid time off and other leave of absence programs

 

Be the Difference

You’ll have the opportunity to have a positive impact in your community:

Through our employee-driven global grant program, you’ll have the unique opportunity to apply for a grant focused on helping a local educational organization in your community

Our team helps fundraise and volunteer their time in their communities

 

 

For more information about TTEC, visit ttecjobs.com or search #ExperienceTTEC throughout social media to engage in the global conversation

 

 

 

Lead Everyday  Do the Right Thing  Reach for Amazing   Seek First to Understand  Act as One  Live life Passionately

 

 

 

Thank you for signing up to join our iAspire talent community!  We know you are taking your career at TeleTech seriously and we want you to know we are too. This particular role is not currently an active open requisition, however, we anticipate growth in this business segment in the near future and want to be sure we reach out to our team members first.

 

Why not take that initial step to engage with our talent acquisition team to learn more about this exciting new opportunity and potentially future roles that may be of interest to you? Please apply and let us know you want to be considered.

','AWS Project Manager -- US Remote

28 days 23 hours ago

TeleTech Holdings, Inc

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AWS Project Manager -- US Remote TeleTech Holdings, Inc - Englewood, CO, United States

   

Location: Englewood, CO