ADMINSTR, SALES SYSTEMSFrontier Communications Corporation - Allen, TX
We are seeking an experienced SFDC administrator. The role is critical in translating strategy into action. The role will make sure there is Sales-0wide adoption of SFDC. This SFDC implementation will influence the rest of the company and advance the maturity of our sales teams in adopting CRM and in using Salesforce
What you will do:
You’ll be the focal point for the full administration of the Salesforce instance with key day-to-day expectations below. Translation: You will be THE subject matter expert for all things pertaining to Salesforce and the administration of territory, sales hierarchy, customer data and how to get the best from the tool. Specifically we will look to you to:
Lead the administration of our Salesforce instance for all Commercial Sales and Support
Take the lead in cross-functional Salesforce management – balance Sales, Service and Support user requirements.
Support Sales Enablement Team in their Salesforce user training
Design scalable and efficient solutions to Sales and Support requirements – be that territory, dashboards, reporting, ticket handling etc
Work with stakeholders to ensure applications meet client needs
Develop and improve reports, dashboards and supporting process flows.
Manage and coordinate the testing process, create test cases and establish protocols and appropriate environments.
Manage user setup, records, profiles and roles to ensure accuracy of data.
Provide end-user training and technical support as needed.
Create and document application requirements that demand IT development and enhancement.
Identify, recommend and track opportunities for process and operational improvements.
What we need from you:
We expect that you’ll have at least 3-4 years of experience working as a Salesforce Administrator and have experience designing, configuring, and customizing Salesforce. We expect you will be a team player who works to support all the teams utilizing Salesforce. You will work cross functionally with other departments to understand their unique needs and how to meet them by using our tools. Key in this list will be Marketing, Product, Support, Sales and IT.
Experience with data modeling, custom objects, permissions, SQL queries, SFDC parameters and user defined objects
Experience with Marketo a plus
Experience with Sales hierarchies, coverage and territory design a must
Experience developing Salesforce training materials and work instructions
Creating workflow rules and process builder flows
Experience with advanced reporting, formula fields, and change management
Experience integrating Salesforce AppExchange tools
Salesforce Admin (201) or Dev (401) certification is a plus
Experience with data and data manipulation (Excel, SQL) is required
Frontier is proud to be an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. For more information please visit:
ALLEN, Texas, United States
7 days 10 hours ago
applyADMINSTR, SALES SYSTEMS Frontier Communications Corporation - Allen, TX, United States
Frontier Communications Corporation provides regulated and unregulated voice, data, and video services to residential, business, and wholesale customers in the United States. It provides access services that allow other carriers the use of facilities to originate and terminate the long distance voice and data traffic; local services, which include basic telephone wireline services to residential and non-residential customers; long distance services; data and Internet services comprising Internet access via high-speed or dial up Internet access, frame relay, Metro Ethernet, and asynchronous transfer mode switching services, as well as other data transmission services; and directory services that involves in the provision of white and yellow page directories of residential and business listings. The company was founded in 1927 and is based in Stamford, Connecticut.
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