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KeyCorporation

2018 Summer Retail Intern

KeyCorporation - Ann Arbor, MI

2018 Summer Retail Intern

in

Ann Arbor

Michigan

2018 Summer Retail Intern- Michigan FLSA Status Non-Exempt Schedule Type Full-Time Job Description The Retail Intern assists new and existing clients of the Bank with account transactions and uncovers opportunities that can help improve clients Financial Wellness. In addition, he/she acts as a resource in identifying and resolving client servicing issues. The Retail Intern is a part of the branch team and through conversations with the clients uncovers financial needs, communicates opportunities and transitions clients to the branch relationship management team. Retail Intern Functions Welcome clients, build rapport and provide outstanding service while performing account transactions. Participate as an active member of the branch team, following the Branch Playbook. Accept and accurately process all financial service transactions Maintain responsibility for cash drawer and follow proper balancing procedures Act as a resource to identify and resolve client servicing issues Build Client Rapport Provide excellent customer service to all KeyBank clients Greet and welcome every client as they enter the branch; acknowledge by name, if known Accurately process all financial service transactions Participate in client appreciation events Take ownership of client issues when possible, with the assistance of the branch management Help create and establish a business relationship between the Personal Banker and the client Review and maintain knowledge of product guides, fees and policies to stay current on offerings Provide answers and assistance for client questions/concerns, utilizing resources within the branch Coordinate time between Personal Banker and client for business meetings as necessary Fulfill Client Needs Have a full understanding of Key s Financial Wellness strategy Continue to build the client relationship by viewing client accounts when performing transactions and identifying potential needs Participate in branch huddles to better understand specific client needs Follow-Up Maintain relationships with Personal Bankers and Branch Managers and notify them of client sales opportunities Ensure more complex sales activities/opportunities are handed off to the Personal Banker Ensure compliance with security and audit procedures REQUIRED QUALIFICATIONS: -College student in their junior year pursuing a Bachelor s degree, minimum 3.0 GPA is preferred all majors considered - Relevant work or internship experience in sales, service or finance role - Ability to learn quickly and take action in a fast-paced environment - Effective sales skills (professional, assertive, confident, driven) - Strong analytical and decision-making skills - Effective interpersonal and relationship building skills - General understanding of PC with Windows based applications and calculator. - Ability to work branch hours to include weekends and occasional evenings. - Physical Requirements: Prolonged Standing (5- 8 hours per day), frequent use of hands to manipulate/grasp objects, occasional bending and lifting from floor height, frequent forward reach, frequent lifting of 1 - 10 lbs., occasional lifting of up to 30 lbs. PREFERRED QUALIFICATIONS: - Cash handling experience. - Sales experience with established goals KeyCorp's roots trace back 190 years to Albany, New York. Headquartered in Cleveland, Ohio, Key is one of the nation's largest bank-based financial services companies, with assets of approximate

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8 days 3 hours ago

KeyCorporation

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2018 Summer Retail Intern KeyCorporation - Ann Arbor, MI, United States

   

Location: Ann Arbor, MI

Company Profile:
It's the most important thing we do. Our nationally recognized industry experts with KeyBanc Capital Markets Inc. and dedicated financial professionals at KeyBank are focused on your business, every day. We demonstrate our value through our broad financial platform and our commitment to