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Nelnet, Inc.

*To Start on 12\/04 Inbound Customer Service Advisors!!

Nelnet, Inc. - Lincoln, NE

If you are looking for:\r
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\tA comfortable, yet professional, work environment\r
\tCompetitive pay\r
\tBenefits, including medical, dental and vision, as well as, tuition reimbursement, generous ETO, paid holiday's, and much, much more\r
\tA company that invests in its employees, including their growth within the company, and also invests in our community through various volunteer opportunities\r
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Nelnet is searching for full-time Student Loan Advisor's.\r
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When borrowers of Federal student loans have questions or concerns, they call in to our Student Loan Advisor's for support. An Advisor's job is to assist people in finding a solution in an efficient, accurate and courteous manner. Some of the Student Loan Advisor's job duties include billing assistance, payment plan inquiries and requests, and account maintenance.\r
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Upon successful completion of training, receive an automatic $1.50\/hour raise. Want even more? After successful completion of 90 days of employment receive a $500.00 bonus. Come join our team for these and other great benefits by applying today!!\r
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Shifts:\r
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Mon-Fri: 3p-12am\r
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Fri-Mon:1p-12a\r
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Job Requirements\r
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\tCommit to Performance Based Organization (PBO) & Easy To Do Business With (ETDBW) philosophy.\r
\tContribute to Continuous Process Improvement.\r
\tEnsure integrity of data and information.\r
\tUpdate information on accounts in the Loan Servicing and\/or Originations systems.\r
\tPerform other tasks related to resolving customer needs, by displaying ownership on escalated calls.\r
\tContact customers on accounts, including outbound customer contact when appropriate.\r
\tNegotiate transactions in accordance with established laws, regulations, and policies.\r
\tServe as a resource person within team as needed, including assisting new associates with training needs.\r
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EDUCATION:\r
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Associate's degree preferred.\r
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EXPERIENCE:\r
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1 to 3 years customer service experience and\/or general office experience preferred.\r
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COMPETENCIES – SKILLS\/KNOWLEDGE\/ABILITIES:\r
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\tKnowledge of student loan industry Loan Servicing and\/or Originations systems preferred.\r
\tService Excellence\r
\tOral communications\r
\tWritten communications\r
\tTeamwork\r
\tAccuracy\/Attention to Detail\r
\tWorking with MS Office\r
\tBusiness Math\r
\tProblem Solving\r
\tManaging Multiple Priorities\r
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EEO Statement\r
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Nelnet is an Equal Opportunity Employer, complies with Executive Order 11246, and takes affirmative action to ensure that qualified applicants are employed, and that employees are treated during employment, without regard to race, color, religion\/creed, national origin, gender, or sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military\/veteran status, or any other status protected by Federal or State law or local ordinance. Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Nelnet Talent Acquisition & Recruiting. \r
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Nelnet is a drug free and tobacco free workplace.\r
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PI100034834

15 days 1 hour ago

Nelnet, Inc.

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*To Start on 12\/04 Inbound Customer Service Advisors!! Nelnet, Inc. - Lincoln, NE, United States

   

Location: Lincoln, NE

Company Profile:
By helping people accomplish their educational goals instead of focusing on ourselves, we collectively have a huge impact on the quality of their lives, making the world a place where fulfilling dreams is possible. As we help families set up payment plans to better afford an education, support families' efforts to successfully plan for college, explain options to make it easier to pay back student loans, and simply answer questions, every interaction we have with customers impacts their educational experience, and I am proud to be a part of it.